Shipping Policy
Effective Date: 1 July 2023
This Shipping Policy (“Policy”) outlines the shipping practices of Desi Décor Inc. (“we,” “us,” or “our”), an ecommerce website selling festive decor and headquartered in Ontario, Canada. This Policy describes our shipping methods, delivery times, and related information. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by theterms of this Policy.
Shipping Methods and Carriers
- We strive to provide efficient and reliable shipping services for our customers. We currently offer the following shipping methods:
- Standard Shipping: This method utilizes trusted shipping carriers and typically delivers packages within the estimated timeframe specified during the checkout process. Please note that delivery times may vary depending on the destination and other factors beyond our control.
- Shipping carriers may include but are not limited to Canada Post, UPS, FedEx, or other reputable shipping providers. The choice of carrier may depend on factors such as the destination, package size, weight, and shipping method selected.
Shipping Rates and Fees
- Shipping rates and fees are calculated based on various factors, including the destination, package weight, dimensions, and the shipping method chosen. The applicable shipping charges will be displayed during the checkout process before you complete your order.
- Please note that additional fees, such as customs duties, taxes, or import charges, may apply for international orders. These fees are the responsibility of the recipient and are not included in the shipping charges.
Order Processing and Delivery Times
- Order Processing: We strive to process and fulfill orders promptly. Upon receiving your order, we will typically process it within 3 business days, excluding weekends and holidays. Please note that order processing times may vary depending on factors such as order volume and the complexity of the order.
- Delivery Times: Delivery times depend on the shipping method selected and the destination. During the checkout process, we provide estimated delivery times based on the shipping carrier's information. Please note that these estimates are provided by the carrier and are subject to change. We are not responsible for any delays in delivery caused by the shipping carrier or circumstances beyond our control, such as weather conditions or customs clearance processes.
Tracking Orders
- Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking page, if applicable.
Shipping Restrictions
- We strive to offer shipping services to various locations; however, there may be certain geographic restrictions or limitations. If we are unable to ship to your desired destination, we will notify you and provide a refund for the affected order, if applicable.
- Please note that we do not ship to P.O. boxes or APO/FPO addresses. We require a valid physical address for delivery purposes.
Damaged or Lost Packages
- We take care to ensure that all packages are properly packaged and secured before shipping. However, in the event that your package arrives damaged or is lost during transit, please contact our customer support team within 2 days of delivery. We will work with the shipping carrier to resolve the issue and, if necessary, initiate a claim on your behalf. Please provide detailed information and any supporting documentation, such as photographs of the damaged package or contents, to assist us in the resolution process. We require a opening video of your package to encourage any claims for damage in shipping.
Change of Shipping Address
- It is your responsibility to provide an accurate and complete shipping address at the time of placing an order. If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that changes to the shipping address may cause delays in delivery and additional charges, if applicable.
Contact Us
- If you have any questions, concerns, or inquiries regarding this Shipping Policy or our shipping practices, please contact us at:
Please note that this Shipping Policy applies only to our ecommerce website and related Services
and does not cover the shipping policies or practices of any third-party sellers or marketplaces
that may be linked to or from our Services.
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